If you have any complaints about our services, or wish to query a domain registration decision, please email policy@wobygong.com.au or call us on 61 2 6589 2015 or fax us on 1300 760 361.

Your communication will be acknowledged within five working days of receipt. If there is scope for resolution without the need for investigation you will also be provided with a response to your concerns.

In the event that an investigation is required we will make all reasonable efforts to provide you with a response within 30 days.

If your concerns are of a complex nature and we are not able to provide you with a response within 30 days we will keep you informed as to the progress being made and a likely timeframe for finalisation.

If it is more appropriate that your concerns are dealt with by an organisation other than Wobygong Pty Ltd , we will advise you accordingly and provide you with details of alternative avenues you may wish to pursue.

Click here for auDA DOMAIN SUPPLIERS code of practice